GOT QUESTIONS? See below.
We are not a large store
where we buy goods and resell them, we make our mounts in our own facility.
That means we sometimes can't answer emails right away. Sometimes
general questions take a week, sometimes longer, sometimes
we just don't get to them. If you have purchased a product and have
an issue we will get back to you ASAP. For the most part I have a
few answers that may help. If you write me and ask one of these questions,
you may be directed back here.
Have you shipped my purchase?
How much torque do I apply to the screws in your
You have an item that is out of stock, when will it be back in
Can I get on a waiting list?
Do make a mount for __________ shotgun?
Are you going to be making a mount for ________shotgun in the
Will your mounts fit a Nordic Components magazine tube?
Will your mounts fit a Remington 870 without a magazine tube extension?
Can I have your phone number? I prefer to make purchases over the
Can I T&E your part(s)?.
What lights do you recommend for your products.
How can I email you?
What is your return policy?
Q. Have you shipped my purchase?
A. If it's been 2 or 3 days, maybe not. If you
order on a Thursday there is a good possibility it won't ship untl Monday.
While your item is in stock, we are a small shop and do everything in house.
Sometimes we can ship the same day, or Monday after the weekend but we get
busy towads the end of the week and do our best. We no longer ship outside
Q. How much torque do I apply to the screws in your mounts?
A. 18 to 20ip is recommended on our bolts.
Q. You have an item that is out of stock, when will it be back in
A. Hard to say, we sometimes have to fill large
orders and that takes time or it isn't in the machining schedule just yet.
Sometimes that particular part might be changing or even being eliminated
from our inventory. There are lots of things that can delay a part being
available so the answer varies depending on what is going on at the time.
Q. Can I get on a waiting list?
A. No. We used to do that but at this point
managing the lists has taken away from doing other things and we would rather
spend the time getting production completed.
Q. Do make a mount for __________ shotgun?
A. Maybe. If we do it is listed on the wesbite.
If you don't see it, then no.
Q. Are you going to be making a mount for ________shotgun in the
A. Hard to say. We buy a shotgun for the mounts
we make unless we know it cross platforms with other shotguns. If it is a
low production, unique shotgun then chances are we don't knowingly make one
specifically for that particular shotgun.
Q. Will your mounts fit a Nordic Components magazine tube?
A. No, the Nordic Components tube is larger
in diameter than 1". Most factory and aftermarket tubes are made to be 1"
in diameter and that is what we make our clamps to fit.
Q. Will your mounts fit a Remington 870 without a magazine tube extension?
A. The 4 shot it will not fit, the 6 shot it
Q. Can I have your phone number? I prefer to make purchases over the
phone/talk to you about your product.
A. No, we are not set up to take orders over
the phone and we prefer email when it comes to discussion. We will take USPS
money orders if you prefer not to use a credit card. DO NOT SEND US CREDIT
CARD INFORMATION THROUGH THE MAIL.
Q. Can I T&E your part(s)?
A. Yes, requests from qualified military personnel
and law enforcement agencies are welcome before purchase. Requests can be
in the form of an email and must include your name, rank, department, supervisors
name, shipping address , phone number and email address. You will need to
mail or email a formal request on department letterhead, signed by a supervisor.
Product will be shipped with an invoice due after 90 days if the product
is not returned.
Q. What lights do you recommend for your products.
A. We generally don't have specific recommendations.
Personally I like the Streamlight TLR-1 for railed mounts and Surefire weapon
lights for mounts that hold round bodied lights. Some lights that LOOK like
1" lights or are even called 1" may, in fact, be smaller than 1" and not
fit our mounts.
Q. How can I email you?
A. You can use the form below.
Q. What is your return policy?
A. At any time within 30 days you can get a complete
refund (less shipping and handling). After 30 days, defective items will
be replaced. Once a return is received the refund process will take 7 to
14 business days. All refunds will be processed in the manner in which you
were originally charged, we do not issue checks, gift cards, etc. If the
original method of payment has been closed or cancelled we will need valid
proof in order to process a refund in an alternative form. You have 30 days
from the date of the original purchase to return the product to receive your
refund. Any return received after the 30 day time limit will not be processed.
To ensure that your product is not lost or damaged, we strongly recommend
sending the product certified mail with a tracking number. You must email
us with a tracking number or your product may be returned to you. (We don't
check the PO box unless we are notified of a shipment and the USPS will return
your package after a certain amount of time.) If we do not receive the product
back and the customer does not have proof that the product was returned we
cannot issue a refund. Valid proof of returning a product includes: delivery
confirmation via USPS or "refused" packages in original box/label that can
be tracked back to CDM Gear. We are not responsible for lost, missing or
slow mail, we will honor any package that is postmarked for 30 days after
the purchase of the product or before. Returned product must be undamaged
,and be accompanied by all wrenches, screws and included hardware, by the
customer unless it is a failure of the product due to defect.
You can email us using the form